Refund policy

We have a 30-day return policy, which means you have 30 days after receiving your item to request a return.

To be eligible for a return, your item must be in the same condition that you received it, unworn or unused, with tags, and in its original packaging. You’ll also need the receipt or proof of purchase.

To start a return, you can contact us at 18360669111@163.com. Please note that returns will need to be sent to the following address:

Attn: Tan Jian
Donghai Miaoben Jewelry Co., Ltd.
Room 22‑2, B1 Floor, Crystal City, No.1 North Zhonghua Road, Niushan Sub‑district
Donghai County, Lianyungang, Jiangsu 222300, CHINA
Tel: +86 183 6066 9111

Important: The buyer shall bear all return-shipping costs for sending goods back to our address in China. We do not provide any prepaid return shipping label. Items sent back to us without first requesting a return will not be accepted.

You can always contact us for any return question at 18360669111@163.com.

Damages and issues

Please inspect your order upon reception and contact us immediately if the item is defective, damaged or if you receive the wrong item, so that we can evaluate the issue and make it right.

Exceptions / non-returnable items

Certain types of items cannot be returned, like perishable goods (such as food, flowers, or plants), custom products (such as special orders or personalized items), and personal care goods (such as beauty products). We also do not accept returns for hazardous materials, flammable liquids, or gases. Please get in touch if you have questions or concerns about your specific item.

Exchanges

The fastest way to ensure you get what you want is to return the item you have, and once the return is accepted, make a separate purchase for the new item.

European Union 14 day cooling off period

Notwithstanding the above, if the merchandise is being shipped into the European Union, you have the right to cancel or return your order within 14 days, for any reason and without a justification. As above, your item must be in the same condition that you received it, unworn or unused, with tags, and in its original packaging. You’ll also need the receipt or proof of purchase. Please note that return-shipping fees for sending items back to China shall still be borne by the buyer.

Refunds

We will notify you once we’ve received and inspected your return, and let you know if the refund was approved or not. If approved, you’ll be automatically refunded on your original payment method within 10 business days. Please remember it can take some time for your bank or credit card company to process and post the refund too.
If more than 15 business days have passed since we’ve approved your return, please contact us at 18360669111@163.com